enercity

With the enercity app you always have a full overview of your energy contracts, costs and consumption. The app offers our customers a digital home for all matters relating to electricity, gas and water. Easily manage your contracts, adjust discounts to avoid unnecessary additional payments, transmit meter readings and discover exclusive benefits - all in one place and available around the clock.

Here's how it works: Download the app and log in with your chosen login details for the enercity customer account to see all your contract details.

Important for Hanover residents: For technical reasons, our app is currently not yet available to a few customers in our hometown of Hanover. We are working on releasing the app for everyone soon. If you are affected, our customer service is there for you at any time and will support you with all your concerns by email and telephone.

What can the enercity app do?

> The dashboard – consumption and costs at a glance:

Our dashboard is the heart of the app. It offers a comprehensive overview of your energy consumption and costs. The consumption graph shows both forecast and actual values. This gives you better control of your energy costs. Various widgets lead to detail pages and enable easy navigation through your contract details.

> More control thanks to intuitive self-service functions:

Take control and do (almost) everything yourself – directly in the app. Change your personal data, transmit meter readings at the touch of a button, adjust your deductions and receive a deduction recommendation to avoid additional payments. The app also offers practical help, such as a flashlight function for poorly lit meters and clear input aids to avoid errors.

> Exclusive app benefits with enercity+:

Look forward to exclusive offers and promotions that are only available to customers in the app and save your favorite promotions in the watch list.

> Individual contract management:

Would you like to adjust your personal data or see when the next payment date is? The app gives you the opportunity to view and manage your contract details at any time. Various widgets on the dashboard direct you to detail pages and enable easy navigation through your contract details.

Still questions?

Your opinion is important to us! Whether praise, suggestion or criticism – your feedback helps us to further improve the enercity app and to respond even more closely to your needs. Give us feedback directly in the app or rate the energy portal in the App Store. You can also reach us by email at kundenservice@enercity.de or by phone at 0800.36372489 if you need support or have any questions.